Managing Director, Capability Gap Limited
Olga is an award-winning management consultant and business and management academic. Since joining academia on a 3-year Foundation for Management Education/Economic and Social Research Council Fellowship, she has successfully transferred a practical skillset developed over many years as a management consultant to academia to contribute to research, learning and teaching. As a consultant she focuses on optimising performance through people, process and system alignment, with clients in education, non-profit and healthcare.
Research and teaching reflects the broad and practical experience base in the area of Business Operations and Performance, where as a consultant she specialised in customer service delivery, performance improvement through enhancing people skills, process and IT. Her research in professional services, healthcare, consultancy and the legal profession explores service design, quality and improved performance through the alignment of people, process and technology. Olga has published extensively and supervised students in these areas.
Prior to joining Leeds Beckett University as a Visiting Professor, Olga held a number of leadership roles in academia, notably at University of Bradford Faculty of Management and Law and at Sheffield Business School. Prior to that Olga held leadership positions in Management Consulting and automotive textile industries.
At Sheffield Business School Olga was Research Lead in the Department of Finance Accounting and Business Systems. Her role was to develop capacity and capability in line with the University’s strategic objectives and core themes. Before joining Sheffield Business School, Olga held a number of other leadership roles at University of Bradford School of Management. She was Head of Operations and Information Management Department (2013-2017) and Director of Masters Programmes (2010-2013). Prior to joining academia in 2007 Olga was a Managing Consultant at PA Consulting Group, where she was Practice Head of Retail Finance – Mutual Sector and Deputy Head of Retail Finance Sector.
In 2013 Olga helped establish the Operations, Logistics and Supply Special Interest Group at the British Academy of Management and was a founder committee member. She currently sits on Council at the British Academy of Management.
Olga is on the Editorial Advisory Boards of International Journal of Operations and Production Management and the Journal of Operations Management. She also serves as a reviewer on numerous other journals, such as Journal of Service Research, Journal of Management Studies and Production Planning and Control.
First call for papers
Submit a Paper
Monday 22nd February 2021
Final date for submission of papers and poster presentations for review
Monday 8th March 2021
Reviews returned to authors
Monday 5th April 2021
Final paper submission
Monday 12th April 2021
Final papers to conference organisers
Wednesday 12th to
Friday 14th May 2021